Preparing for SOAR

Last week I posted about being a NODA Intern at UNCG. Throughout the summer I am going to blog about some of the programs and activities going on in the NSSFP (New Student and Spartan Family Program) office at UNCG. This is a way for me to write some thoughts down and share about my NODA experience.

Last week was a very busy week of training for the SOS (Spartan Orientation Staff) after getting Monday off for Memorial Day. A new activity was scheduled on Tuesday and Wednesday referred to as “call center.” Using the phones in the NSSFP office and in the UNCG Call Center the SOS called every student registered for SOAR. The script included information about check-in, parking, overnight accommodations  and instructions on payment and registration for a parent/family member or guest. The check-in process is a little complicated and feedback on previous surveys identified confusion from attendees. Although emails are sent out with instructions, this was a new addition to try to alleviate some of the confusion and complications this year.

Call Center in Action

What do you think about this idea? Will this effort of taking the extra step to prepare attendees for SOAR provide a positive customer service experience or do you think the same level of confusion will still exist? Only time will tell! SOAR starts Thursday – I can’t wait!

NODA Intern at UNCG

This summer I have the privilege of joining the New Student & Spartan Family Programs team at UNCG. I went through the NODA internship process during my search for a summer internship, which is an academic requirement of the CSAA program at UGA. Students interested in a summer internship in student affairs can also apply through ACUHO-I, ACUI, or reach out to offices and seek out opportunities on their own.

March 2013: I first met the SOS at SROW (Southern Regional Orientation Workshop) in Memphis, Tennessee

March 2013: I first met the SOS at SROW (Southern Regional Orientation Workshop) in Memphis, Tennessee.

I will be helping the office in various ways while living on UNCG’s campus with the Spartan Orientation Staff (SOS). Through my position as the NODA Intern, I will gain experience developing training programs, assisting with the supervision of the SOS, providing on-site support during SOAR (Spartan Orientation, Advising, and Registration), evaluating SOS training, SOAR, etc. and of course, other duties as assigned!

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UNCG

My goals for the summer include:

  • Increase my knowledge in the area of assessment, evaluation, and research.
  • Build meaningful and appropriate relationships with students.
  • Learn as much as I can about UNCG!
  • Research and gain experience in the functional area of Orientation Programs.
  • Explore Greensboro.
  • Find time for myself and keep running! (I think this will be my biggest challenge during SOAR/the month of June)
Heart Walk

The SOCs (Spartan Orientation Coordinators) I work with until the end of June.

SOS picture day 2013

The SOS during picture day.

Do you currently have a summer internship in student affairs? What are your goals this summer? Or if you had a summer internship in the past, do you have any tips to share with current interns?